SHIPPING POLICY

Last updated: September 28, 2026

Shipping charges and destinations

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The Crate Nook is operated by QuantumGen Enterprises. We offer free standard shipping to the United States, France, Spain, the United Kingdom, Brazil, South Korea, Saudi Arabia, Israel, the Netherlands, Canada, Italy, Chile, Ukraine, Poland, and Australia. No minimum purchase is required. We currently accept delivery addresses only in these countries. Any applicable import duties, taxes or carrier clearance charges are separate from shipping charges; see below for details.

Processing and delivery

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Please allow 2–3 business days for order processing after payment is received. Business days are Monday through Friday, excluding holidays.

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For U.S. orders, estimated delivery after dispatch is 8–15 calendar days. Processing time is additional. These are estimates, not guaranteed arrival dates. Some shipments may take longer because of carrier delays, customs processing, holidays or weather. International delivery times vary by destination; the U.S. estimate does not apply worldwide. Contact us for a destination-specific estimate if one is not shown at checkout.

International customs and charges

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International orders may be subject to import duties, taxes or carrier clearance charges. Any charges collected by us are shown at checkout. Unless expressly included at checkout or applicable law provides otherwise, additional destination charges are the recipient’s responsibility. Customs processing can extend delivery times. Any mandatory consumer rights in your country remain unaffected.

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If we cannot ship within our stated processing time, we will notify you, provide an updated estimate where available, and explain your option to cancel for a full refund. We will obtain any consent required for a shipping delay and refund unshipped orders when required by applicable law.

Where orders ship from

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We work with fulfillment partners, including suppliers overseas. Your order may ship directly from an overseas supplier. Our U.S. return address is a return-processing address and does not mean your order ships from the United States.

Tracking

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We will email your tracking details when they are available. Tracking updates may take time to appear after dispatch. Carrier selection varies by shipment; a particular carrier is not guaranteed. Orders containing more than one item may arrive in separate packages.

Delivery addresses and changes

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Check your shipping address carefully, including apartment or suite numbers. Contact thecratenook@gmail.com promptly if you notice an error. We cannot guarantee address changes once an order enters fulfillment. If a carrier needs access or delivery information, provide it directly through the carrier’s official channels.

Delayed, missing or damaged shipments

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If your package is overdue, arrives damaged, or is marked delivered but you cannot locate it, email thecratenook@gmail.com with your order number. For a delivery scan, first check the address, household members and nearby delivery locations. We will review the tracking and work with you and the carrier to investigate. A delivery scan does not automatically determine the outcome of every claim. Any rights you have under applicable law remain unchanged.

Refused or undeliverable packages

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If an order is returned because it was refused, unclaimed, or addressed incorrectly, contact us to arrange the next steps. Reshipping costs may apply. Refunds are handled under our Refund Policy; any applicable deductions will be explained. Please use the authorized return process instead of refusing delivery.

Contact

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The Crate Nook, operated by QuantumGen Enterprises
thecratenook@gmail.com